At nmeaglobal.com, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, you may request a return or exchange within 30 days of receiving your item.
Return & Exchange Conditions
– Items must be returned within 30 days after receipt.
– Items must be in their original condition: unworn, unused, with tags, and in original packaging.
– Proof of purchase (receipt or order number) is required.
– Items returned without prior authorization will not be accepted.
– Customers must use a shipping method that provides tracking information.
Non-returnable Items
– Sale items or gift cards
– Damaged or lost items due to customer misuse
General Return Process
- Initiate a Return: Contact us via email at a9413413413@gmail.com with your order number and photos/videos of the items.
- Return Authorization: Our customer service team will review your request and respond within 3 business days with return instructions.
- Ship the Item: Send the item to the provided return address using a trackable shipping method.
- Inspection & Refund: Once we receive your return, we will inspect it within 3-5 business days and process a refund or exchange accordingly.
Return Charges
– If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost and issue a full refund.
– If the return is due to customer reasons (e.g., change of mind, wrong size/product ordered), the customer will bear the return shipping cost.
– No restocking fees will be charged.
Refunds
After inspection and approval, refunds will be issued to your original payment method within 2-3 business days.
If you do not receive the refund on time, please check with your bank or card provider. If further assistance is needed, contact us at a9413413413@gmail.com.
Note: The original shipping cost is non-refundable.
Order Cancellations
Orders can be canceled if the request is made before the item is shipped. Once an order is shipped, it cannot be canceled. To cancel an order, please contact us promptly after purchase for a full refund.
Contact Us
Email: a9413413413@gmail.com
Tel: +852 6067 3359 Website: www.nmeaglobal.com